trezor.io/start — FAQ

Q: Device not recognized?

Try another USB cable/port and ensure device is unlocked. Restart Bridge or Suite and reconnect.

Q: Firmware update failed?

Do not disconnect power. Reboot and follow official recovery steps — have your recovery seed available.

Q: Can I recover on another device?

Yes — use your recovery seed with a compatible device or software that supports the same seed format.

Q: Who can see my seed?

No one — seeds must never be shared; device confirmations happen locally on the hardware screen.